How to Reset Sky Glass TV – Complete Step-by-Step Guide (UK 2026)
Welcome to your simple guide on resetting your Sky Glass TV! This guide is made just for UK users who might be feeling a bit stuck. Sky Glass TV is an all-in-one smart TV from Sky. It brings your favourite live channels, streaming apps, and more straight to your screen without needing a separate box. Sometimes, just like a computer, it can run into little problems. You might search for how to reset it if your TV is freezing or lagging, if apps are not loading, you have internet connection issues, or you see a black screen with no sound.
With over 10 years of experience in streaming technology, Amazon Fire TV, and smart TV platforms, Daniel specializes in Sky Glass, Firestick apps, and step-by-step methods to watch Sky content on Firestick devices in the UK.
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Don’t worry! A reset often fixes these issues. There are a few different ways to do it, from a simple restart to a full factory reset. This beginner-friendly guide will walk you through each method step-by-step, using clear instructions perfect for everyone.
Things to Know Before Resetting Sky Glass TV
Before you start, it’s helpful to know about the two main types of reset. A soft reset is like restarting your computer. It fixes minor problems without deleting your apps or settings.
A factory reset is a bigger step. It returns your TV to how it was when you first bought it. A factory reset will remove all your installed apps and personal settings. It will also sign you out of your Sky account.
Step 3: Select the Find menu
Step 4: Click on the Search option
Step 5: Type “Internet Browser” and select it from the list
Step 6: Select the Internet icon When the below screen appears
Step 7: Click on “Download” and wait for the app to install
Step 8: Wait until the download is completed
Step 9: Select Open to access the installed browser
Step 10: Once the browser opens, click on Accept Terms
Step 11: Bing.com tab would be open at first.
Step 12: Click on the address bar and type this URL “maxsport.one” and click Go
Step 13: This is the interface of the maxsport.com website.
Step 14: Scroll down and choose the Sky channel (This website shows many options of Sky channels and other sports channels to stream free)
Step 15: This is your channel streaming live on your TV without spending a dime.
Congrats and Enjoy
Important things that will not be deleted are your Sky subscription, which is linked to your account, not the TV itself. Before you do a factory reset, make sure you have a good internet connection and that your Sky Glass remote has working batteries. Also, try to remember your Sky account details (email and password) so you can sign back in easily afterwards.
How to Soft Reset Sky Glass TV (Recommended First)
What Is a Soft Reset?
A soft reset is the first and safest step to try. Think of it as giving your TV a short nap to refresh itself. It simply restarts the TV’s system without deleting any of your data, apps, or settings. It clears out any temporary glitches causing trouble.
Steps to Soft Reset Sky Glass TV
Follow these easy steps for a soft reset:
- Turn off your Sky Glass TV using the power button on your remote.
- Go to your TV and carefully unplug it from the power socket in the wall.
- Wait for 30 to 60 seconds. This wait time lets all the power drain from the TV.
- Plug the TV back into the power socket.
- Turn the TV on using the remote or the button on the TV.
When to Use Soft Reset
Try a soft reset first if you notice common issues like your TV freezing or being very slow, if apps keep crashing or won’t open, if the sound doesn’t match the actors’ lips, or if your remote stops responding. It solves most common problems.
How to Reset Sky Glass TV Using Settings (Factory Reset)
When You Should Factory Reset
Only use a factory reset if a soft reset did not fix your problem. You might need one for persistent issues that keep coming back, if your TV gets stuck on the Sky logo or loading screen, or for major network problems that won’t go away.
Step-by-Step Factory Reset via Settings
If your remote is working, you can do a factory reset through the TV menu:
- Press the Home button on your Sky Glass remote.
- Go to Settings (the icon that looks like a gear or cog).
- Select System Management.
- Choose Reset.
- Click Factory Reset.
- Read the warning message and confirm you want to reset.
What Happens After Reset
Once the reset finishes, your TV will restart. You will see the initial setup screen, just like when you first turned it on. You will need to sign back into your Sky account using your email and password, and reconnect to your Wi-Fi network. You must also reinstall any apps like Netflix or Disney+.
How to Reset Sky Glass TV Without a Remote
Situations When Remote Is Not Working
You can still reset your TV even without the remote. You might need to if you have lost the remote, the buttons are broken, or the remote is not pairing with the TV.
Reset Using Power Button
Every Sky Glass TV has a power button on the TV itself. Here is how to use it for a reset:
- Make sure your TV is turned off.
- Press and hold the physical power button on the TV.
- While still holding the button, plug the TV back into the power socket (if it was unplugged).
- Keep holding the power button down. After a few seconds, a reset or recovery screen should appear on your TV.
- You can then let go of the button. The location of this button varies by model, so check the bottom edge or back of your TV.
How to Reset Sky Glass TV Remote
When Remote Needs Reset
Sometimes the problem is with the remote, not the TV. Reset your remote if it is not pairing or connecting to the TV, or if the voice control feature stops working.
Steps to Reset Sky Glass Remote
Fixing the remote is quick:
- On your remote, press and hold the number 7 and number 9 buttons together for three seconds.
- Then, press the Home button.
- To re-pair it with your TV, hold down the number 1 and number 3 buttons together. Wait for the pairing confirmation on your screen.
Sky Glass TV Not Resetting? Common Problems & Fixes
Sometimes the reset process itself can hit a snag. Here are some common problems and how to fix them.
A common issue is the reset option being greyed out in the menu. Your TV might get stuck on the Sky logo and not go further. Sometimes, the reset fails midway through.
Try these troubleshooting tips. First, check the Sky service status online to make sure there isn’t a UK-wide problem. Try plugging your TV into a different power socket in your room. Make sure your Sky Glass software is up to date. You can also try to reset your internet router by unplugging it for 30 seconds, as a weak connection can sometimes cause issues.
Does Resetting Sky Glass TV Delete Everything? (FAQ Section)
This FAQ answers common questions from UK users.
Will I lose my Sky subscription?
No. Your subscription is linked to your Sky account, not the TV. You just need to sign back in.
Do I need to pay again?
Absolutely not. You will not be charged again for resetting your TV.
Will my recordings be deleted?
Sky Glass does not have a traditional hard drive for recordings. Your Playlist content is stored in the cloud and linked to your account, so it will be safe.
Can I reset my TV multiple times?
Yes, you can. However, if you find yourself needing to factory reset very often, there might be a deeper issue to investigate.
When to Contact Sky Support (UK)
If you have tried all the steps in this guide and your TV still isn’t working, it might be time to ask for help. Contact Sky Support if you suspect a hardware fault (like a broken screen or power port), if your TV won’t power on at all, or if it is stuck in a continuous reset loop.
You can contact Sky UK through their Sky Help app, visit the Official Sky website for live chat or phone numbers, or ask other users in the Sky community forums.
Conclusion
To fix most Sky Glass TV problems, start with a simple soft reset by unplugging it for a minute. If the problem continues, you can try a factory reset through the Settings menu. Only use the factory reset if you really need to, as it will erase your personal setup.
We hope this guide helped you get your Sky Glass TV back to normal. If you have more questions, feel free to check our other helpful guides for UK TV users.